Business ProfileforAmica Mutual Insurance Company

My wife and I have exclusively had Amica for auto/home insurance for 23 years (since 2001). My wife's grandfather recommended it for the outstanding customer service and coverage, so both her parents, and us, became insureds with Amica in 2001.I have four kids, and two of them are on the policy - along with my wife and I - and my third child will be getting his license this year. My kids are straight A students and have not had any accidents. My wife and I are excellent drivers. We are pretty good risks, have our 4 vehicles, boat, and home policy with Amica. In the past few years I have been considering adding a couple life insurance policies as well as an umbrella policy to our portfolio, because for the most of our 23 years with Amica I have been reasonably happy with our experience. However, that has completely changed since having to deal with fighting Amica to receive fair market value for our ****** that was declared totaled after being struck by another party who admitted to the police full responsibility for the collision.I have been stonewalled by the ********************** My auto body shop owner (who is a licensed appraiser) said the vehicle should be worth $7k-$8k, my mechanic who exclusively services the car, and resells European cars, placed a value at $8k. I reached out to a third party appraiser my lawyer friend uses, and they evaluated Amica's valuation and estimate, and said at a minimum it is worth at least $900 more than Amica quoted. I have also looked extensively online have found similar vehicles (in year, mileage, and condition) run closer to $9k. I submitted all the aforementioned to Amica, and they have rejected any further consideration and instead settle for half, which leaves me with two options: 1. Accept their paltry offer and switch insurance companies, or 2. engage a lawyer.I have a layer interested in taking the case. But I am also looking into switch all of our business to ****, and have urged my in-laws to do the same.

Were sorry to hear you feel this way, *****, and would like the opportunity to discuss your experience with you. As such, weve passed your review along and will have a representative contact you directly. Thank you.